REBIC – Mecklenburg County Code Enforcement Reports on Enhancements, Seeks Feedback

(Content taken from Mecklenburg County email communication.)

One year ago, after years of preparation and advanced work, AccelaMeck became our preferred customer portal. As we began 2026, the vast majority of our projects were being managed in the new platform.

2025 was a milestone year for Mecklenburg County Code Enforcement staff and customers. But we aren’t stopping there. We’re continuing to take feedback from our customers and partner agencies, and we’re actively implementing enhancements to provide an even better experience based on that feedback. These updates are being rolled out on a continual basis, but we will provide updates as needed.

One example of that feedback was an adjustment to our portal name. We recognize that many of our customers work regionally, so to help distinguish from other agencies’ Accela-powered portals, we have implemented the name AccelaMeck. We also created a new logo, featured above, to help customers quickly identify our portal.

This year, we will be bringing the few remaining project streams from our legacy portals into AccelaMeck, continuing to implement enhancements, including the search and data query features our customers loved from our legacy portals, offering additional customer training opportunities, and, of course, continuing to add to our robust library of customer guides.

2026 will bring enhanced functionality and experiences for our customers as we delve further into this exciting new chapter.

Have feedback for Code staff on AccelaMeck? Send an email to: Code@MeckNC.gov

Rob’s Take:  I know from time to time I ask for your feedback and you think about it and get busy and you move on to something else. This would NOT be a time to do that. Let’s be honest. Delays incurred by users of the City of Charlotte’s Accela and the County’s newly dubbed “AccelaMeck” are staggering because of a lack of proper integration. The City has taken steps to rectify this by tasking staff with “fixing” things behind the scenes and bringing in outside help to try to address issues. Now the County is asking for feedback, so let’s provide it. Please.